Bilingual Account Coordinator

Job Summary

A company is looking for a Bilingual Account Coordinator to support outreach and account engagement efforts related to past due student loan balances.

Key Responsibilities

• Manage a monthly portfolio of assigned accounts with regular inbound and outbound phone outreach
• Guide conversations with former students and connect them with appropriate government loan servicers
• Maintain detailed and accurate documentation while progressing accounts through internal systems

Qualifications

• Fluency in both Spanish and English
• Prior customer service or call center experience
• Strong computer literacy with the ability to navigate multiple systems
• Demonstrated reliability and consistent work history
• Ability to work independently in a remote environment