Bilingual Account Management Advisor

Job Summary

Providing exceptional account management and customer service, the remote Bilingual Account Management Advisor will support clients by troubleshooting issues, managing accounts, and maintaining effective relationships while working part-time on an hourly basis.

Key responsibilities

• Answer inbound calls and respond to emails, troubleshooting device issues and managing account changes
• Provide timely resolution of problems and escalate cases as needed in alignment with service level agreements
• Maintain accurate records of customer communications and collaborate with the Sales team to enhance client satisfaction

Required qualifications

• Fluency in English and Spanish
• High School Diploma or GED; some college preferred
• Previous help desk or call center experience preferred
• Strong digital navigation skills and ability to manage multiple responsibilities
• Positive attitude with a customer-focused and results-oriented mindset