Bilingual Account Manager

Job Summary

Fluent in both French and English, the full-time Bilingual Account Manager will develop and maintain client relationships, manage a client portfolio, and collaborate with internal teams to ensure client success in a 100% remote work environment.

Key responsibilities

• Develop and maintain trust-based relationships with clients post-sale, implementing account management strategies for growth
• Advise clients on system adoption, analyze their needs, and suggest tailored solutions to achieve business objectives
• Collaborate with internal teams to ensure client goals are met and provide insights for product development

Required qualifications

• Fluent in French and English, both written and spoken; a third language such as Portuguese is an asset
• Bachelor's degree in administration or a related field
• 3-4 years of experience in customer success account management or solution consulting
• 2-3 years of experience with SaaS or CRM solutions is a plus