Bilingual Account Resolution Representative

Job Summary

A company is looking for a Bilingual Account Resolution Representative to join their team.

Key Responsibilities

• Handle inbound and outbound calls for collections activities
• Utilize negotiation and customer service skills to achieve positive outcomes
• Adhere to applicable laws including FDCPA, FCRA, and HIPAA

Required Qualifications, Training, and Education

• 1+ years of experience in Collections, Call Center, or Customer Service
• Ability to accurately enter and update data in systems
• Experience working in a fast-paced, deadline-oriented environment
• Strong organizational skills and ability to manage multiple tasks
• Flexibility in scheduling, including evenings and weekends as needed