Bilingual Account Specialist

Job Summary

A company is looking for an Account Servicing Specialist I - Bilingual.

Key Responsibilities

• Perform outbound calls on past due customer accounts to resolve delinquency
• Research delinquent accounts to determine the best course of resolution actions
• Process over-the-phone payments and provide relief options to customers

Required Qualifications

• Associate's degree in business, finance, communication, marketing, or related field OR relevant applicable experience
• Strong computer skills including Word, Excel, Internet, and email
• Professional phone presence
• Ability to handle stressful conversations with tact and diplomacy
• Availability for two evening shifts per week and one Saturday shift every five weeks