Bilingual Admin III (Spanish/English)
Job Summary
Providing knowledgeable written responses to Federal Student Loan inquiries, the full-time Bilingual Admin III (Spanish/English) will manage correspondence, assist with inbound calls during high volume periods, and perform various clerical duties remotely.
Key responsibilities
- Respond to Federal Student Loan inquiries in a courteous and professional manner
- Perform document verification and manage inbound and outbound routine calls
- Compile and review data for accuracy, ensuring timely entry into the core system
Required qualifications
- High School diploma or equivalent with 2-4 years of experience in student loan customer service or call center
- Bilingual in English and Spanish is required
- FSA experience is necessary
- Ability to type a minimum of 23 WPM
- Must reside in the U.S. and pass a criminal background check
Complete Job Description
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