Bilingual Admissions Specialist

Job Summary

To support a growing virtual treatment program for PTSD and trauma, the full-time Bilingual Admissions Specialist (English/Spanish) will manage initial patient inquiries, guide prospective patients through the admissions process, and work towards booking intake appointments, all while working remotely.

Key responsibilities

• Engage with prospective patients and providers through various communication channels with empathy and professionalism
• Guide prospective patients through the admissions process, clearly communicating program value and overcoming objections to drive enrollment
• Meet or exceed monthly conversion and booking goals while maintaining detailed documentation in the CRM system

Required qualifications

• Fluency in both English and Spanish
• 2+ years of experience in a sales, admissions, or customer service role, ideally in healthcare or a mission-driven environment
• Proven ability to hit and exceed monthly performance or sales goals
• Experience using Customer Relationship Management (CRM) systems, such as HubSpot or Salesforce
• A high school degree or higher