Bilingual Advocacy Specialist

Job Summary

To ensure customer satisfaction, the full-time Bilingual Advocacy Specialist will manage escalated inquiries and resolve complex issues while working remotely and maintaining professionalism according to company policies.

Key responsibilities

• Handle and resolve real-time escalation calls and customer inquiries via phone and email
• Serve as Supervisor-on-duty every Saturday, managing shift needs and customer escalations
• Manage Customer Experience inboxes and follow up on social media reviews and escalated issues

Required qualifications

• High School diploma or GED
• 6+ months of experience as a customer experience specialist
• Bilingual in Spanish and English
• 2+ years of experience in a call center or help desk environment preferred
• Strong accountability and critical thinking skills