Bilingual Advocacy Specialist

Job Summary

To ensure customer satisfaction through effective issue resolution, the full-time Bilingual Advocacy Specialist will manage escalated inquiries and oversee customer interactions remotely while maintaining high professional standards.

Key responsibilities

• Handle and resolve real-time escalation calls while adhering to company policies
• Contact customers to address outstanding issues escalated through phone and email queues
• Serve as Supervisor-on-duty every Saturday, managing shift needs and customer escalations

Required qualifications

• High School diploma or GED
• 6+ months of experience as a customer experience specialist
• Bilingual in Spanish and English
• 2+ years of experience in a call center or help desk environment preferred
• Strong sense of accountability and ability to manage work independently