Bilingual Agent Support Associate

Job Summary

A company is looking for a Bilingual Agent Support Associate - Spanish.

Key Responsibilities

• Respond to broker inquiries via phone and agent portal messages regarding plans and processes
• Assist brokers with application submissions, status checks, and enrollment-related questions
• Support brokers with post-enrollment needs including eligibility questions and issue escalation

Required Qualifications

• Bachelor's degree or equivalent experience in healthcare or a related field
• 2+ years of customer service or support experience
• Bilingual in English and Spanish strongly preferred
• Experience in Medicare Advantage or healthcare operations strongly preferred
• Ability to balance multiple priorities in a dynamic environment