Bilingual Assistant Account Manager

Job Summary

A company is looking for a Bilingual Assistant Account Manager I.

Key Responsibilities

• Respond to incoming payer/applicant calls and emails, resolving issues related to payment accounts
• Assist payers/applicants in account setup and provide information to educate them on their accounts
• Independently troubleshoot and resolve payer/applicant issues, ensuring high-quality service

Required Qualifications

• High school graduate required; at least 2 years of college/technical school preferred
• Two years of related work experience
• Ability to consistently meet or exceed department standards
• Accountable and willing to take ownership of tasks
• Strong focus on customer satisfaction