Bilingual Assistant Account Manager

Job Summary

A company is looking for an Assistant Account Manager - Bilingual.

Key Responsibilities

• Respond to incoming payer/applicant phone calls and emails, resolving issues related to payment accounts
• Assist payers/applicants in setting up accounts and provide necessary information regarding their accounts
• Independently troubleshoot and resolve payer/applicant issues, demonstrating ownership on escalated calls

Required Qualifications

• High school graduate; preferred at least 2 years of college/technical school or equivalent work experience
• Two years of related work experience
• Ability to consistently meet or exceed department standards
• Strong focus on customer satisfaction
• Ability to manage multiple priorities effectively