Bilingual Automotive Customer Service Representative

Job Summary

Connecting with customers through various communication channels, the full-time Bilingual Automotive Customer Service Representative will resolve inquiries and concerns in both English and Spanish while working remotely.

Key responsibilities

• Engage with customers via phone, email, chat, and social media to address their questions and issues
• Calmly de-escalate customer concerns and escalate interactions when necessary
• Track call-related information for auditing and reporting purposes, providing feedback on call issues

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems