Bilingual Benefits Call Center Representative

Job Summary

Supporting customers in a remote environment, the full-time Bilingual Benefits Call Center Representative will manage inbound calls related to employee and retiree annuity benefits, providing accurate information and resolutions while navigating multiple systems.

Key responsibilities

• Answer inbound calls regarding retirement-related inquiries and benefit information
• Manage a steady call volume while ensuring timely and accurate resolutions
• Maintain professionalism and empathy when handling sensitive customer information

Required qualifications

• Fluency in reading, writing, and speaking both English and Spanish
• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of a background check