Bilingual Benefits Call Center Representative

Job Summary

Fluently bilingual in English and Spanish, the full-time Bilingual Benefits Call Center Representative will assist customers with retirement-related inquiries and benefit information while managing a high volume of inbound calls in a remote environment.

Key responsibilities

• Answer inbound calls related to employee and retiree annuity benefits, providing accurate information and timely resolutions
• Manage call volume effectively while navigating multiple systems and maintaining a professional demeanor
• Ensure a positive customer experience by actively listening and addressing sensitive inquiries with empathy and attention to detail

Required qualifications

• Fluency in reading, writing, and speaking both English and Spanish
• Previous experience in customer service or a call center environment
• Knowledge of healthcare, employer benefits, or retirement/annuity benefits is preferred
• High school diploma, GED, or college degree
• Successful completion of a background check and must be 18 years of age or older