Bilingual Benefits Customer Service Representative

Job Summary

As a Seasonal Bilingual Benefits Customer Service Representative, the role will assist Spanish or French and English-speaking clients with enrollment and updates to their health care and pension plans, working remotely while being available for occasional in-office requirements near Tempe, Arizona.

Key Responsibilities

• Build rapport and respond compassionately to customers in Spanish or French, ensuring timely and accurate communication
• Translate complex health and pension information into clear, understandable instructions for clients
• Safeguard confidential information in compliance with HIPAA and company data security requirements

Required Qualifications

• Fluent in Spanish or French with excellent language skills in English
• Experience in a customer service environment, preferably in a call center
• High School diploma required; Associate or Bachelor's degree is a plus
• Proficient in Microsoft Office and capable of multitasking across multiple applications
• Ability to work autonomously in a structured, remote environment