Bilingual Benefits Customer Service Representative

Job Summary

To support client members during the enrollment process, the full-time Seasonal Bilingual Benefits Customer Service Representative will assist Spanish or French-speaking customers with health care and pension plan updates, primarily working remotely while being based within 2 hours of Minneapolis for occasional office visits.

Key Responsibilities

• Build rapport and respond compassionately to Spanish or French-speaking customers via phone, email, and instant messaging
• Safeguard confidential information in accordance with HIPAA and Data Privacy laws while translating complex plan information into simple explanations
• Document accurate call and case notes in English and maintain compliance with company procedures and guidelines

Required Qualifications

• Excellent Spanish or French language skills with the ability to translate calls into grammatically correct English notes
• Experience in a customer service environment and proficiency in Microsoft Office
• High school diploma required; higher education is a plus
• Ability to work autonomously in a structured, self-paced environment
• Strong analytical and problem-solving skills to assess member concerns effectively