Bilingual Benefits Representative

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Benefits Call Center Representative will assist customers by answering inbound calls regarding employee and retiree annuity benefits, managing call volume, and providing accurate resolutions in a remote environment.

Key responsibilities

• Answer inbound calls related to retirement and benefit inquiries from employees and retirees
• Navigate multiple systems to provide timely and accurate information while managing a steady call volume
• Maintain a professional and positive experience for every caller, ensuring sensitive information is handled with care

Required qualifications

• Fluency in reading, writing, and speaking both English and Spanish
• Previous experience in customer service and/or call center environments
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of a background check