Bilingual Call Center Agent

Job Summary

Providing high-level customer service solutions, the full-time Bilingual Call Center Agent will manage inbound calls, assess customer needs, and ensure satisfaction while working remotely with flexible hours from 11 am to 7 pm.

Key responsibilities

• Manage large volumes of inbound calls and document customer interactions accurately
• Identify customer needs and provide appropriate solutions while meeting sales targets
• Maintain records of customer interactions and follow up to ensure resolution of complaints

Required qualifications

• Bilingual in Spanish and English
• Proven experience in customer support or as a client service representative
• Strong phone contact handling skills and active listening abilities
• Proficient in typing and familiar with Windows and Microsoft Office
• Ability to multitask and manage time effectively in a remote work environment