Bilingual Call Center Agent

Job Summary

Providing exceptional customer support, the remote Bilingual Call Center Agent will manage incoming calls, research inquiries, and document account history while ensuring compliance with service level agreements.

Key responsibilities

• Answer telephones and respond to customer questions or forward calls as needed
• Research customer inquiries and document results accurately in account history
• Monitor daily transactions and recommend modifications to procedures for efficiency

Required qualifications

• High school diploma or G.E.D
• Four or more years of customer service or telephone experience
• Experience with organizational functions and personnel
• Proficiency in help desk software and telephone technology
• Experience with data entry and document verification processes