Bilingual Call Center Agent - CA

Job Summary

Bilingual Call Center Agent - CA will manage member inquiries and provide eligibility and benefit information in a remote, full-time capacity, utilizing an automated system to address calls and document interactions in a CRM solution.

Key responsibilities

• Respond to basic to moderately complex member questions and forward calls as necessary
• Research inquiries and document call details in accordance with service level agreements (SLAs)
• Conduct outbound calls to members based on customer direction or business needs

Required qualifications

• High school diploma or G.E.D
• At least 6 months of customer service or telephone experience; dental experience preferred
• Bilingual in Spanish and English is required
• Experience with computer software and telephone technology, including help desk software
• Completion of the Harver Assessment during the interview process