Bilingual Call Center Agent - CA

Job Summary

Bilingual Call Center Agent - CA will respond to member inquiries regarding eligibility and benefits, manage calls using an automated system, and document interactions in a CRM, all while working remotely on an hourly basis.

Key responsibilities

• Answer telephone calls and respond to member questions or forward calls as necessary
• Research inquiries and document results in accordance with service level agreements (SLAs)
• Conduct outbound calls to members based on customer direction or business needs

Required qualifications

• High school diploma or G.E.D
• Minimum of 6 months of customer service or telephone experience
• Bilingual (Spanish/English) required
• Dental experience preferred
• Experience with computer software and telephone technology