Bilingual Call Center Representative

Job Summary

A company is looking for a Call Center Representative to serve as the primary point of contact for commercial customers.

Key Responsibilities

• Promote the company's products and services while interacting with customers
• Resolve billing inquiries, negotiate payment options, and assist customers with various services
• Identify process enhancements to improve efficiency and customer experience

Required Qualifications

• Previous retail energy experience and 3+ years in a call center, or 5-6 years in a call center without energy experience
• Local to the Dallas-Fort Worth area
• Bilingual in Spanish and English
• 3+ years of experience in a call center environment