Bilingual Call Center Representative

Job Summary

A company is looking for a Bilingual English/Mandarin Call Center Representative.

Key Responsibilities

• Manage inbound and outbound calls, including screening, transferring, and resolving inquiries
• Process, schedule, and authorize orders in accordance with department protocols
• Coordinate appointment scheduling and ensure timely documentation of all communications

Required Qualifications

• High School Diploma or Equivalency required
• Minimum of one (1) year of experience in a call center service/support role
• Flexibility with work hours is necessary
• Experience in organizational tasks
• Ability to provide customer service to various stakeholders