Bilingual Call Center Representative

Job Summary

A company is looking for a Call Center Representative for a remote position requiring bilingual skills.

Key Responsibilities

• Answer heavy call volume in a remote call center environment
• Address patient questions and concerns in a friendly and empathetic manner
• Determine resolutions to customer issues while adhering to client rules and expectations

Required Qualifications

• Bilingual in English and Spanish
• Strong computer skills with basic understanding of MS Outlook, Word, and Excel
• Some insurance billing knowledge preferred; full training provided
• Minimum typing speed of 40 wpm
• Ability to handle large volumes of work while meeting tight deadlines