Bilingual Call Center Representative

Job Summary

A company is looking for a Bilingual Call Center Representative (English & French).

Key Responsibilities

• Deliver high-quality customer support in both English and French through inbound and outbound calls
• Manage operational workflow by following call center processes, scheduling, and prioritizing tasks
• Accurately document call details and report customer concerns or trends to supervisors

Required Qualifications

• Bilingual fluency in English and French (verbal and written)
• 2+ years of call center or customer service experience
• Proficiency with CRM tools and basic computer applications
• Ability to work independently in a remote setting with a reliable high-speed internet connection
• Experience in high-volume call center operations is preferred