Bilingual Call Center Representative

Job Summary

Providing exceptional bilingual customer support, the remote Bilingual Call Center Representative will assist members through inbound and outbound calls, addressing inquiries and resolving issues while ensuring a positive experience.

Key responsibilities

• Deliver exceptional bilingual customer service through inbound and outbound calls
• Assist members with questions, concerns, and issue resolution in a professional and empathetic manner
• Document customer interactions and resolutions within CRM and ticketing systems

Required qualifications

• Bilingual in Spanish and English (required)
• Minimum 6 months of call center and customer service experience required
• Experience using CRM systems and help desk software
• Ability to multitask and maintain professionalism in a fast-paced environment