Bilingual Call Center Representative

Job Summary

Delivering exceptional customer service remotely, the full-time Bilingual Call Center Representative will manage a high volume of inbound calls, assist customers with inquiries and resolutions, and ensure compliance with company guidelines.

Key responsibilities:

• Handle approximately 45-75 inbound calls daily, addressing inquiries and resolving issues
• Create and manage service requests while maintaining detailed documentation of customer interactions
• Adhere to regulatory and compliance standards, escalating complex calls as necessary

Required qualifications:

• High School Diploma or GED (preferred)
• 2-3 years of customer service experience, preferably in a phone-based environment
• Proficiency in Microsoft Office and general computer skills
• Experience with keyword searching (Boolean search skills a plus)
• Bilingual skills in English and Spanish are a plus but not required