Bilingual Call Center Representative

Job Summary

Compassionately delivering exceptional customer service, the full-time Contract Bilingual Call Center Representative will handle a high volume of inbound calls, assist customers with inquiries and issues, and maintain accurate documentation while working remotely from 10:00 AM to 6:00 PM EST.

Key Responsibilities

• Handle approximately 45-75 inbound calls per day, addressing inquiries and resolving issues
• Create and manage service requests based on customer needs while adhering to compliance standards
• Maintain detailed documentation of customer interactions and escalate complex calls as necessary

Required Qualifications

• High School Diploma or GED (preferred)
• 2-3 years of customer service experience, preferably in a phone-based role
• Proficiency in Microsoft Office and general computer skills
• Experience with keyword searching (Boolean search skills a plus)
• Bilingual skills in English and Spanish are a plus but not required