Bilingual Call Center Representative

Job Summary

To support customer inquiries regarding employee and retiree annuity benefits, the full-time Bilingual Benefits Call Center Representative will manage inbound calls, provide accurate information, and resolve issues in a remote environment.

Key responsibilities

• Answer inbound calls related to retirement and benefits inquiries while managing a steady call volume
• Navigate multiple systems to provide accurate and timely resolutions to customer questions
• Deliver a professional and positive experience for every caller, ensuring attention to detail and empathy

Required qualifications

• Fluency in reading, writing, and speaking both English and Spanish
• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of a background check