Bilingual Call Center Representative

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Benefits Call Center Representative will support customers by answering inbound calls related to employee and retiree annuity benefits, managing a steady call volume in a remote environment while providing accurate and timely resolutions.

Key responsibilities

• Answer inbound calls regarding retirement-related inquiries and benefit information
• Navigate multiple systems to provide accurate resolutions while managing a high volume of calls
• Ensure a professional and positive experience for every caller by actively listening and demonstrating empathy

Required qualifications

• Fluency in reading, writing, and speaking both English and Spanish
• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of a background check