Bilingual Call Center Representative

Job Summary

Fluently bilingual in English and Spanish, the full-time Bilingual Benefits Call Center Representative will assist customers remotely by answering inbound calls related to employee and retiree annuity benefits, managing call volume, and providing accurate resolutions.

Key responsibilities:

• Answer inbound calls regarding retirement-related inquiries and benefit information
• Manage a steady call volume while navigating multiple systems to provide timely resolutions
• Deliver a professional and empathetic customer experience while handling sensitive information

Required qualifications:

• Fluency in reading, writing, and speaking both English and Spanish
• Previous customer service or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Ability to work independently in a remote environment