Bilingual Call Center Representative

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Benefits Call Center Representative will assist customers by answering inbound calls regarding employee and retiree annuity benefits, managing a steady call volume while providing accurate and timely resolutions in a remote environment.

Key responsibilities

• Answer inbound calls related to retirement and benefits inquiries from employees and retirees
• Manage call volume effectively while navigating multiple systems to provide accurate information
• Deliver a professional and positive customer experience, handling sensitive information with empathy

Required qualifications

• Fluency in reading, writing, and speaking both English and Spanish
• Previous customer service or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of a background check and must be 18 years of age or older