Bilingual Call Center Representative

Job Summary

Supporting Medicaid members in South Carolina, the full-time Bilingual Call Center Representative will manage inquiries, provide product information, and assist customers with their Medicaid applications in a remote environment.

Key responsibilities

• Respond to Medicaid member inquiries using a computerized system and standard scripts
• Gather information, assess needs, and document calls while resolving customer inquiries
• Provide clear information regarding member eligibility and assist with Medicaid application processes

Required qualifications

• Must be at least 18 years of age with a high school diploma or GED
• Minimum of 1-year call center experience in telephone customer service or related fields
• Ability to pass the Call Center - Service Skills Assessment and Internet Speed test
• Computer literacy and proficiency in using multiple programs
• Must be able to submit to a pre-employment screening