Bilingual Call Center Representative

Job Summary

Supporting Medicaid members in South Carolina, the full-time Bilingual Call Center Representative will manage inquiries, provide product information, and assist customers by resolving issues in a remote environment.

Key responsibilities

• Respond to South Carolina Medicaid member inquiries using a computerized system and standard scripts
• Gather information, assess caller needs, and document calls while providing clear information on member eligibility and application status
• Advocate for Medicaid members by ensuring their needs are met and following documented policies and procedures

Required qualifications

• Must be at least 18 years of age with a high school diploma or GED
• Minimum of 1-year call center experience in telephone customer service or related field
• Ability to pass the Call Center - Service Skills Assessment and Internet Speed test
• Computer literacy and experience with multiple programs
• Must be able to submit to a pre-employment screening