Bilingual Call Center Representative

Job Summary

Supporting Medicaid members in South Carolina, the full-time Bilingual Call Center Representative will manage inquiries, provide product information, and assist customers in a remote environment, ensuring their needs are met with empathy and efficiency.

Key responsibilities

• Respond to Medicaid member inquiries using a computerized system, following standard scripts and procedures
• Gather information, assess caller needs, and resolve inquiries while documenting calls accurately
• Assist callers with Medicaid applications and provide updates on application status, acting as an advocate for members

Required qualifications

• Must be at least 18 years of age with a high school diploma or GED
• A minimum of 1 year of call center experience in telephone customer service or related experience
• Must pass the Call Center - Service Skills Assessment and Internet Speed test
• Computer literacy and ability to use multiple programs effectively
• Must be able to submit to a pre-employment screening