Bilingual Call Center Representative

Job Summary

Supporting Medicaid members in South Carolina, the full-time Bilingual Call Center Representative will manage customer inquiries, provide product information, and assist with Medicaid applications in a remote environment.

Key responsibilities:

• Respond to Medicaid member inquiries using a computerized system and standard procedures
• Gather information, assess caller needs, and resolve inquiries while documenting calls
• Advocate for Medicaid members by providing clear information regarding eligibility and application status

Required qualifications:

• Must be at least 18 years of age with a high school diploma or GED
• Minimum of 1 year of call center or related customer service experience
• Ability to pass a Call Center - Service Skills Assessment and Internet Speed test
• Computer literacy and experience using multiple programs
• Must be able to submit to a pre-employment screening