Bilingual Call Center Representative

Job Summary

Supporting Medicaid members in South Carolina, the full-time Bilingual Call Center Representative will manage inquiries, provide product information, and assist customers with their Medicaid applications in a remote work environment.

Key responsibilities

• Respond to Medicaid member inquiries using a computerized system, following standard scripts and procedures
• Gather information, assess caller needs, and document calls while resolving inquiries
• Advocate for Medicaid members by providing clear information regarding eligibility and application status

Required qualifications

• Must be at least 18 years of age with a high school diploma or GED
• A minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs
• Must pass the Call Center - Service Skills Assessment and Internet Speed test
• Ability to submit to a pre-employment screening