Bilingual Call Center Specialist

Job Summary

A company is looking for a Call Center Specialist, who will provide quality customer service in a remote, part-time role.

Key Responsibilities

• Manage calls by listening to patient requests and taking appropriate actions, including scheduling appointments and answering medication refill questions
• Exemplify high levels of customer service while maintaining confidentiality and efficiency
• Perform data entry and maintain knowledge of insurance billing as needed

Required Qualifications

• Bilingual in English and Spanish is required
• Associate's Degree or Medical Assistant Certification with 1 year of experience
• Experience in a call center or busy phone system
• Electronic appointment scheduling experience
• Must have access to reliable, high-speed internet and reside in the United States