Bilingual Call Center Specialist

Job Summary

A company is looking for a Call Center Specialist who will provide quality customer service in a remote, part-time role.

Key Responsibilities

• Manage calls by taking ownership to enhance customer experience and build relationships
• Schedule appointments, transmit messages to the clinical team, and answer questions regarding medication refills
• Exemplify high levels of customer service while maintaining confidentiality and performing other assigned duties

Required Qualifications

• Bilingual in English and Spanish is required
• Associate's Degree or Medical Assistant Certification plus 1 year of experience
• Experience in a call center or busy phone system
• Electronic appointment scheduling experience
• Remote workers must have access to reliable, high-speed Internet and reside in the United States