Bilingual Call Center Specialist

Job Summary

A company is looking for a Call Center Specialist who is bilingual in English and Spanish.

Key Responsibilities

• Provide consistent, quality customer service to internal staff and external patients
• Manage calls by scheduling appointments, transmitting messages to the clinical team, and answering medication refill questions
• Demonstrate proficient data entry skills and knowledge of insurance billing while maintaining confidentiality

Required Qualifications

• Bilingual in English and Spanish
• Associate's Degree
• Experience in a call center or busy phone system
• Electronic appointment scheduling experience
• Remote workers must have access to reliable, high-speed Internet and reside in the United States