Bilingual Call Center Specialist

Job Summary

A company is looking for a Call Center Specialist who will provide customer service to internal staff and external patients.

Key Responsibilities

• Manage calls by responding to patient requests, scheduling appointments, and transmitting messages to the clinical team
• Exemplify high levels of customer service while maintaining confidentiality and efficiency
• Perform data entry and other assigned duties to improve job-specific competencies

Required Qualifications

• Bilingual in English and Spanish is required
• Associate's Degree OR Medical Assistant Certification with 1 year of experience
• Experience in a call center or busy phone system
• Electronic appointment scheduling experience
• Remote workers must have access to reliable, high-speed Internet and reside in the United States