Bilingual Call Center Specialist

Job Summary

To enhance customer experience, the part-time Bilingual Call Center Specialist will manage calls, schedule appointments, and respond to patient inquiries in a remote setting, requiring proficiency in both Spanish and English.

Key responsibilities

• Provide quality customer service by managing calls and addressing patient requests
• Schedule appointments and transmit messages to the clinical team electronically
• Maintain confidentiality while demonstrating proficient data entry and knowledge of insurance billing

Required qualifications

• Bilingual in English and Spanish is required
• Associate's Degree or Medical Assistant Certification plus 1 year of experience
• Experience in a call center or busy phone system
• Electronic appointment scheduling experience
• Remote workers must have access to reliable, high-speed Internet and reside in the United States