Bilingual Call Center Specialist

Job Summary

Providing quality customer service remotely, the part-time Bilingual Call Center Specialist will manage patient calls, schedule appointments, and communicate with the clinical team while ensuring confidentiality and efficiency.

Key responsibilities

• Manage patient calls by addressing requests, scheduling appointments, and transmitting messages to the clinical team
• Exemplify high levels of customer service while maintaining data entry accuracy and confidentiality
• Continuously improve job-specific competencies and perform additional duties as assigned

Required qualifications

• Bilingual in English and Spanish is required
• Associate's Degree or Medical Assistant Certification plus 1 year of experience
• Experience in a call center or busy phone system
• Proficiency in electronic appointment scheduling
• Remote workers must reside in the United States and have reliable high-speed Internet access