Bilingual Call Center Specialist

Job Summary

Providing quality customer service in a remote environment, the full-time Bilingual Call Center Specialist will manage incoming calls, schedule appointments, and respond to patient inquiries while ensuring a high level of customer satisfaction.

Key responsibilities

• Manage incoming calls, taking ownership of each interaction to enhance the customer experience
• Schedule appointments and transmit messages to the clinical team efficiently
• Demonstrate proficient data entry skills and maintain confidentiality while addressing patient requests

Required qualifications

• Bilingual in English and Spanish is required
• Associate's Degree
• Experience in a call center or busy phone system
• Electronic appointment scheduling experience
• Remote workers must have access to reliable, high-speed Internet and reside in the United States