Bilingual Call Coordinator
Job Summary
As the first point of contact for customers, the part-time Bilingual Welcome Call Coordinator will assist with inquiries, explain services, and direct calls to appropriate departments in a remote setting.
Key responsibilities
- Assisting customers with inquiries and transferring calls to the right departments
- Updating the CRM database with detailed conversation notes to maintain client history
- Supporting Debt Consultants during the client enrollment process for a smooth onboarding experience
Required qualifications
- Strong verbal and written communication skills in Spanish and English
- Experience with Google Workspace or similar platforms
- Proficient typing skills for accurate data entry
- Customer-focused attitude with patience and friendliness
- Previous experience in customer service or sales is a plus
Complete Job Description
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