Bilingual Care Center Representative

Job Summary

Providing compassionate support in a fully remote environment, the full-time Bilingual Care Center Representative will respond to emergency and non-emergency calls, monitor medical alerts, and ensure accurate record-keeping while communicating empathetically with clients.

Key responsibilities

• Answer incoming calls to assess priorities and dispatch responses according to protocols
• Monitor medical alerts and alarms, providing care during critical situations
• Record call details and update customer information in real-time while maintaining confidentiality

Required qualifications

• High School Diploma or GED required
• 0-1 year of customer service experience, preferably in a contact center or healthcare setting
• Proficient typing skills (minimum of 35 WPM)
• Familiarity with customer service software and CRM systems is preferred
• Ability to work flexible hours, including weekends and overtime as needed