Bilingual Care Connector

Job Summary

A company is looking for a Bilingual English and Spanish Pre-Visit Care Connector.

Key Responsibilities

• Conduct telephonic outreach to members and manage inbound calls
• Document member assessments and ensure access to Primary Care Providers
• Provide excellent customer service and meet quality and productivity metrics

Required Qualifications

• High School Diploma / GED or equivalent experience
• 2+ years of call center and/or telephonic customer service experience, preferably in healthcare
• 2+ years of healthcare experience or social work/community outreach experience
• Bilingual fluency in English and Spanish
• Experience with Microsoft Office applications