Bilingual Care Coordinator

Job Summary

A company is looking for a Care Coordinator I- Bilingual.

Key Responsibilities

• Provides customer support via phone, email, or instant messaging to business customers and escalates technical issues as needed
• Processes a high volume of customer inquiries related to products and services, resolving a targeted percentage of those inquiries
• Tracks and documents support requests, updates customer information, and meets established quality standards

Required Qualifications, Training, and Education

• A high school diploma or GED is required; an Associate or Bachelor's degree is preferable
• Equivalent combination of education, training, and work experience may be considered
• Knowledge of the company's products and services is essential for resolving customer inquiries
• Experience in customer service is preferred
• Ability to work independently and in a team environment is required