Bilingual Care Manager

Job Summary

A company is looking for a Bi-lingual Care Manager for a Patient Support Call Center position, which is remote.

Key Responsibilities:

• Perform outbound and inbound calls to obtain and document eligibility information and assist customers with pharmacy-related services
• Contact insurance companies for benefit investigations and provide prior authorization and appeals support
• Assist patients with enrollment in copay assistance programs and maintain quality standards set by program KPIs

Required Qualifications:

• High School Diploma or equivalent
• Bilingual in Spanish and English
• Minimum one year of experience in medical billing, reimbursement, or insurance verification
• Previous data entry experience with a typing speed of 30 wpm or more
• Advanced knowledge of Microsoft Suite programs and ability to navigate multiple computer applications